FAQ
General:
- Do you offer free shipping?
- Yes, we offer free ground shipping on all orders over $50 in the Continental US and Canada. Our shipping goes through Flat Rate FedEx Ground (Delivery Time 5-7 Business Days).
- What is your return policy?
- Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. See more about our Refund policy.
- Where can I call for help?
- We would love to help you! Please see the options for contacting our fragrance experts:
- Call – 1-888-806-1515
- Email – support@jeanmarcparis.com
- We would love to help you! Please see the options for contacting our fragrance experts:
- How can I track my order?
- After you place your order, you’ll receive an order confirmation via email or text with a linked tracking number to track your order in-transit. Please note that it can take 1-2 business days for processing by the shipping company before we email you with the code.
- If you cannot find your tracking code, please check your junk email folder. If you are still experiencing problems, please contact
- Do you offer samples?
- At this time, we do not offer samples. We encourage you to purchase a smaller size of 1.7oz/50ml. Our fragrances are loved by so many that we hope you will love it too.
- Do you offer any promotion codes?
- We currently do not have any promotional codes.
- What stores do you currently sell at?
- A small selection of our fragrances can be found at Ross Stores & TJ Maxx.
- Do you ship internationally?
- We ship internationally to the UK, Ireland, Australia, France, Mexico, Austria, Brazil, Italy, South Korea, Belgium, Croatia, Denmark, Estonia, Finland, Germany, Hong Kong, Hungary, Iceland, Latvia, Lithuania, Luxemburg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Turkey.
- The price of International shipping varies on location and size of product. Please go through the check out flow to see how much International shipping is for your location.
- Customs duties and taxes are not included in the shipping fee but are paid upon checkout. All prices on our website are shown in US dollars (USD) or Canadian dollars (CAD) if you are in Canada.
- Do you offer expedited shipping?
- We do not currently offer expedited shipping.
- Do you ship to P.O. boxes?
- We do not ship to P.O. Boxes. If you enter a P.O. box in checkout, we will contact you to find an address that we can ship to. If we cannot reach you to find another address, your order will be cancelled.
Orders
- How can I track my order?
- After you place your order, you’ll receive an order confirmation via email or text with a linked tracking number to track your order in-transit. Please note that it can take 1-2 business days for processing by the shipping company before we email you with the code.
- If you cannot find your tracking code, please check your junk email folder. If you are still experiencing problems, please email support@jeanmarcparis.com.
- How do I cancel my order? How do I get my refund?
- If you would like to cancel your order, please have your order number ready, and see the options for contacting our fragrance experts:
- Call – 1-888-806-1515
- Email – support@jeanmarcparis.com
- Chat – visit our site and click the chat button at the bottom right corner of your screen
- Once we have received your cancellation request, it will take 3-5 business days depending on your financial institution for your refunded balance to show in your account.
- If you would like to cancel your order, please have your order number ready, and see the options for contacting our fragrance experts:
- My tracking link doesn’t have any information. Is something wrong?
- Please note that in some cases, it can take 1-2 business days for updates by the shipping company. If your tracking code still does not have any information after 2 days, please contact
- My package is marked as delivered, but I can’t find it. What can I do?
- Once the package is marked as delivered, please be sure to check all areas inside and around your mailbox, or anywhere you receive mail. If you cannot locate your package, please contact
- My order was damaged in transit. What now?
- We apologize if your order was damaged in transit! Please make sure to document the damage with pictures. Please contact us and we will replace your damaged order.